Refund policy

Service Disclaimer
Seven Pillars Operations provides administrative and operational consulting services. As services are digital and time-based in nature, refunds are evaluated on a case-by-case basis. No refunds are provided for completed assessments or services already rendered.

You can always contact us for any return questions at sevenpillars.ops@gmail.com.

Refunds for Consulting Services

Seven Pillars Operations provides digital, time-based administrative and operational consulting services.

Cancellations before intake submission
If a client requests cancellation before the Client Intake Questionnaire has been submitted, a full refund may be issued.

Cancellations after intake submission
Once the Client Intake Questionnaire has been submitted, refunds are not guaranteed and are evaluated on a case-by-case basis. In limited circumstances, and at the sole discretion of Seven Pillars Operations, a partial refund may be issued if assessment work has not yet begun.

Services already rendered
Once intake materials have been reviewed and assessment work has begun, services are considered rendered. No refunds are provided for completed assessments or for services already underway, regardless of whether the client chooses to move forward with additional engagements.

All refund determinations are made at Seven Pillars Operations' discretion and are based on the stage of service completion at the time of the request.

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sevenpillars.ops@gmail.com.
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